Returns & Refunds
Thanks for shopping at Tech Supply Direct. If you are not entirely satisfied with your purchase, we're here to help.
You have 30 calendar days to return an item for a refund from the date you received it. (30 Day Money Back Guarantee)
All returns must include the following or will be rejected and returned back to you at your cost:
*Product must be purchased from Tech Supply Direct.
*To be eligible for a return, your item must be in the same condition as you received it. In its original condition, with no physical damage. (excluding damages sustained during transportation)
*All accessories, manuals, warranty registration card, etc. that were included in the original shipment must be returned. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part(s) is/are received.
*The product UPC/Serial Numbers must match and be intact on product, and on retail package. (Proof of Purchase)
*A valid RMA number obtained from our website or customer service for the correct product and order.
*The customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation. Customer is responsible for any loss and damages in return shipping.
*Your item needs to have the receipt and/or proof of purchase.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you have any questions on how to return your item to us, contact us by email at firstname.lastname@example.org or toll free telephone at (844) 338-0285.